Volaby can send notifications to managers when important events occur, such as a new volunteer application, an incident report, or a completed activity report. Configure these in Admin Console > Communications > Notifications & Alerts.
Creating a notification rule
Navigate to Admin Console > Communications > Notifications & Alerts
Click Add Notification
Choose the trigger event (e.g. new application, incident reported, report submitted)
Choose the recipients (see below)
Enable the rule and save
Recipients
For each notification rule, you can choose one or more recipient groups:
All Admins
All Program Managers
Activity Leaders (for their activities)
Specific managers (hand-picked by name)
Custom email addresses
Check-in and check-out notifications
Two notification types keep managers informed of attendance in real time:
Volunteer Checked In — sent when a volunteer checks in to an activity session.
Volunteer Checked Out — sent when a volunteer checks out of a session.
Each email includes the volunteer, activity, program, session, and the check-in or check-out time. Set them up like any other notification by choosing the recipients above.
Unavailability notifications
Three notification types let managers know when rostered volunteers can't make it:
Unavailability Date - All Submissions: sent whenever a volunteer marks a date unavailable. Previously called 'Unavailability Date Submitted'.
Unavailability Date - Rostered Only: sent only when the volunteer is rostered on that date, on a draft or published roster.
Rostered Volunteer Can't Attend - All Sources: sent when a rostered volunteer submits an unavailability date, answers 'No' to an attendance reminder, or has unavailability that conflicts with a roster.
Tip: choose 'Rostered Volunteer Can't Attend - All Sources' if you want one alert for every way a rostered volunteer can drop out.
Managing rules
Toggle rules on and off, edit the recipients, or delete rules you no longer need from the same page.
Cross-links
Customising Communications — for configuring email branding and templates
Setting Up Incident Reporting — for incident-specific notification setup
Volaby Chat — for in-app messaging and Chat's own channel notifications