Incident reporting gives your volunteers a structured way to report safety concerns, injuries or other issues that happen during activities. The incident report framework is configured in Admin Console > Incident Reporting, where you set up the severity levels and categories that appear on the report form.
Volaby creates a set of default severities and categories when your organisation is first set up, so you can start using incident reporting straight away. Customise them to match your organisation's needs at any time.
Incident severities
Every incident report requires a severity. Severities represent different levels of urgency and help you triage incoming reports.
For each severity you can set:
Name — the label volunteers see (e.g. "Minor", "Moderate", "Critical")
Description — a short explanation of when this severity applies
Colour — a visual indicator used across the product
Severities can be reordered using the drag handle on the left, and removed using the button on the right.
Incident categories
Categories define what kind of incident is being reported. They're structured in a hierarchy:
Categories can contain other categories or groups
Groups can contain only details
Details are the final selectable options on the report form
For example, you might have a category called "Injury", a group within it called "Burns", and details like "First-degree burn" and "Chemical burn".
You can add, edit and remove categories, groups and details at any time. Preview your configuration by viewing a sample incident report from the admin console.
Notifications
When a volunteer submits an incident report, notifications are sent based on your organisation's notification settings. Configure who gets notified in Admin Console > Communications > Notifications & Alerts.
Cross-links
Managing Incident Reports — for reviewing and actioning submitted reports