Forgot your password

What to do if you can't remember your password

Georgie McKenzie avatar
Written by Georgie McKenzie
Updated over a week ago

Forgot your password?

  1. Click on Forgot password?

  2. Enter your email address and click Submit

3. Go into your email account and retrieve your verification email. Click on the Reset your Password button.

If you don't receive this email to your normal inbox, please check your spam and junk folders.

4. Once this new window opens, enter a new password into the new password and confirm password fields, click Reset Password.

5. Once completed, Sign In again with your email and new password details.

Didn't receive your verification email?

  1. Make sure you are signing into the correct webpage - is your organisation's name above your email and password like the example (Sunny Street) below?

  2. Make sure you have entered the correct email into Volaby

  3. If you email is correct, check your spam/junk email folders

  4. Still not there? It's time to contact the chat. Please send us your full name, email address and the organisation who are volunteering with.

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