New volunteers will go through a 3 step process to create a Volaby account with their organisation.

Before starting the sign-up process, please ensure you have the correct organisation in the website URL and at the top of the signup page (see example).

Example: If you are interested in volunteering with Welcoming Australia; the sign-up page will say “You’re signing up with Welcoming Australia”

Stage 1: Creating your account

Fill in your name, email address and password and click ‘Create Account’.

OUR TIP: If you volunteer with multiple organisations please use a different email address for each Volaby account or get in touch with us before creating your account.

Your organisation may require you to answer an additional question; please answer this truthfully and click ‘Submit’.

If you have successfully applied, you will receive an email confirming your successful application (see example below)

Once you have received this email, you have completed the first stage of becoming a volunteer for your organisation.

⏱️ You will not need to do anything further until the organisation has approved your application, at which point you will receive an email.

Stage 2: Set up your profile

Once the organisation has accepted your application, you will receive two emails. The first is asking you to verify your email address and the second notifies you that you have been accepted into the organisation (see examples below).

OUR TIP: Verify your email address before launching Volaby

After launching Volaby you will be asked to complete your volunteer profile (see below) by filling in your First Name, Last Name, Preferred name (if applicable), Date of Birth, Contact number, *Program, Home Address and any other details required by your organisation.

*Program: Programs are specific to each organisation. Some organisations may use Location while other programs may use types of volunteer streams, etc. If you are unsure of which program to choose, please contact your organisation directly. You can be added to other programs once you are in the system.

Once you are happy with the information, please click ‘Submit’. You will see the following page to let you know your profile was submitted successfully.

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⏱️ You will not need to do anything further, please wait for the organisation to approve your profile, at which point you will receive an email.

Stage 3: Finalising your profile

When you receive the email notifying you that your profile has been approved, click ‘Open Volaby’.

You will be directed to a page outlining your Required tasks and any extra tasks that your organisation has outlined for you.

You will need to complete all required tasks by clicking on the task name, filling in any required information and clicking ‘Submit’.

The purple progress bar will let you know how far you are from completing the required tasks, once complete you will see ‘Awaiting review’.

OUR TIP: While you are completing your required tasks, please also complete your extra tasks. While these are not compulsory they will likely improve the quality of your application.

⏱️ You will not need to do anything further, please wait for the organisation to approve your tasks, at which point you will receive the final email (this is the end of the sign-up process).

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