Volaby lets admins and managers send email or SMS messages directly to volunteers from their profile. Use this for one-on-one follow-ups, quick reminders, or reaching a small group.
Sending an email
Navigate to the volunteer's profile in Volunteer Database, or click their name anywhere in Volaby
Click Contact
Select Email
Enter a Subject and compose your message using the rich text editor
Optionally change the Reply to address (defaults to your organisation's reply address)
Click Send
You can add more recipients by clicking Add more and selecting additional volunteers.
Sending an SMS
SMS is available when your organisation has SMS enabled.
Navigate to the volunteer's profile in Volunteer Database, or click their name anywhere in Volaby
Click Contact
Select SMS
Choose a Sender name (your organisation name, or your name + organisation)
Compose your message (up to 1,600 characters)
Review the cost estimate displayed below the message
Click Send
SMS pricing is AU$0.07 per message unit for Australian numbers and AU$0.09 for international numbers. Messages over 160 characters are split into multiple units.
Multiple recipients
Both email and SMS support multiple recipients. Add volunteers using the Add more button. When sending to more than 10 recipients, Volaby will suggest using Bulletins for more efficient bulk communication.
Permissions
Only Admins and Managers can send ad-hoc communications.
Related guides
Curating Bulletins — for communicating with larger groups
Customising Communications — configuring organisation-wide communication settings