Volaby is organised in a four-level hierarchy. Understanding how these levels relate to each other makes it easier to navigate the rest of the system.

Your organisation sits at the top. Organisation-level settings apply across everything underneath — screening questions, onboarding tasks, roles, report types, communication templates, and Admin Console configuration all live here.

Programs break your organisation into manageable groups. Most organisations structure their programs by location, service type, or team. Each program has its own volunteers, activities, and managers. A volunteer can belong to more than one program.

See Creating a Program for how to set programs up.

Activities are where volunteering happens. Each activity belongs to a program and has its own schedule, team, roster type, and settings. Activities come in four types: Regular, Once-Off, Flexible, and Event.

See Creating an Activity for the full walkthrough.

Sessions sit inside activities. A session represents a single unit of work within an activity, for example "Morning Shift" and "Afternoon Shift", or "Setup" and "Main Event". Every activity has at least one session. Each session can have its own times, volunteer limits, and report type.