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Creating your Incident Report Framework (Admins Only)
Creating your Incident Report Framework (Admins Only)

As we operate, we want to ensure our volunteers feel empowered to express concerns or issues through the framework you provide.

Nicholas Marchesi avatar
Written by Nicholas Marchesi
Updated over a week ago

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Having a good safety culture is crucial. Volaby aims to provide a platform for detailed incident reporting through configureable incident severities and categories. These settings are reflected on the Incident Report, and can be customised to fit your style of operations.

The incident report framework creation lives in the Admin Console:

Incident Severities

Every incident report requires a severity to be selected. Each severity should indicate a different level in a triage. It is a good idea to have your own processes in place around how to handle each type of incident based on what severity it was reported with.

Severities can be edited using the edit button, where a name, description, and colour can be assigned. These are all displayed to the person who is completing the incident report.Severities can be re-ordered using the handle on the left, and removed using the button on the right.

Incident Categories

Categorising incidents is critical to gaining insights into the risks that may emerge as your teams and operations grow. Volaby has a particular structure to incident categories which allow for many layers of sub-groupings before a final option is presented.

On the incident report, categories and groups behave identically – they are effectively folders which contain more layers. The difference between a category and a group is that a group can only contain Details. This means that a group will be the last layer that is created before details are finally added.

  • The root can contain categories or groups

  • Categories can contain other categories, or groups

  • Groups can contain only details

You can preview the configuration at any time by viewing the Incident Report.


At the root level (Incident Categories) categories and groups can be added. If Altercation has been added as a category so that more groups can be added within, while Injury has been added as a group so that details can be added immediately.

Details can be added to groups, but not directly to categories or the root level.

Inside of categories and groups the edit button (at the end of the breadcrumbs) can be used to edit the name.


Click on any existing detail to edit the label. Details can be removed using the remove button on the right.

Note: An email will be sent immediately to the Program Managers of that Activity. Admins do not receive an email about the incident directly and need to rely on Program Managers (and their own proactively checking) for updates on any incidents that have occurred.

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