All Collections
Customise and Track Communications
Customise and Track Communications
Make your communications suit your organisation!
Written by Emma Duce
Updated over a week ago

(See Tracking below)

We give you more power and customisation options than we've ever had on Volaby. Communication preferences are something we know you are excited for and has been a major focus It was clear that we wanted to help organisations have their communications look and feel more custom to them.

You can:

  • Decide how you want all of your users to be greeted

  • Select a logo to appear on your emails and sign in page

  • Add some custom content to specific emails

  • Turn off specific emails

Click this photo to watch a demonstration video

Why is this amazing?

  • Your communications will have your organisations look and feel

  • Control how often your volunteers are communicated

  • Add any additional information you need

  • Give extra content to your volunteers that is organisation specific

To start customising your communications:

  1. Visit the Admin Console

  2. Click on Preferences to see your settings for your logo, greeting and sign off across your whole organisation

  3. Now, click the Templates option to see each email

  4. You can then disable specific emails, send test emails and even add custom text to some of our emails to


Visibility over all communications either email or SMS to your volunteers. You can also track whether they have opened or clicked them.

  1. Visit the Volunteer Database in the Volunteer page

  2. Click on the volunteer you are searching for

  3. Scroll down on their profile to 'Communications'

  4. Click 'View Communications' to view all information for that volunteer

Did this answer your question?