Every email and SMS Volaby sends to a volunteer is logged and visible from their profile. Use this to check whether a volunteer received a specific communication, see if they opened it, or troubleshoot delivery issues.
Viewing a volunteer's communication history
Open the volunteer's profile from the Volunteer Database
Go to the Communications tab
You'll see every email and SMS sent to that volunteer, newest first. Each entry shows:
Subject (for emails) or message content (for SMS)
Send time and sender
Status: for emails, Sent, Delivered, Opened, Clicked or Bounced. For SMS, Sent, Delivered, Failed or Replied.
Click any message to see its full content. For an SMS sent with replies allowed, this shows the full conversation, and you can reply from the Write a reply box.
Searching and filtering
For volunteers with a long communication history, click View More to open the full list with search and filtering by type, date and time.
Cross-links
Customising Communications — for configuring email branding and templates
Viewing Volunteer Information — for the full volunteer profile walkthrough
The Communications Page — for every message sent across your organisation