Volaby allows for incident reports to be submitted by volunteers to ensure safety and for you to capture all of the details regarding an incident in the one place. As a program manager you will get notified via email if a volunteer in your program has submitted an incident report. To work through it:

  1. Head to the Incident Management tab

  2. Open the New window and view the summaries of the Incidents reported

  3. Click on one and read its details.

Once you have accessed the Incident Report, Program Managers will need to engage with an Admin to determine if the incident can be deleted, moved or worked on.

The Admin can click the 3 dots in the top right corner and either: Delete (this will delete it altogether) Moved to Working (a good option if it takes time to process this particular incident) Moved to Closed (if it no longer needs to be worked on, but needs to stay on record).

Please note, an email will be sent immediately to the Program Managers of that Activity. Admins do not receive an email about the incident directly and need to rely on Program Managers (and their own proactively checking) for updates on any incidents that have occurred.

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