Frequently Asked Questions!

New Release: Incoming Volunteer Reminders!

Remind and prompt incoming volunteers with incomplete an application to complete tasks to be approved

Written by Alex Urquhart
Updated over a week ago

What are Flexible Activities?

How or when you should use flexible as an option.

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Written by Emma Duce
Updated over a week ago

New Release: Quiz Tasks

Create tasks for (new and existing) volunteers to complete that include Quiz based fields to make sure they answer correctly

Written by Alex Urquhart
Updated over a week ago

Mark volunteers as unavailable

Managers can set volunteers as unavailable in rosters in their behalf

Written by Alex Urquhart
Updated over a week ago

New Release: Program/Role based Tasks

Create tasks that need to be completed by select programs, as well as tasks specific for allocated roles

Written by Alex Urquhart
Updated over a week ago

See volunteer contact details (Activity Leaders)

Activity managers can see volunteer email or phone number by hovering over their name

Written by Alex Urquhart
Updated over a week ago

New Release: Segmented Bulletins!

Send messages, emails and bulletins to different programs, activities and roles!

Written by Alex Urquhart
Updated over a week ago

Adding New Tasks for Existing Volunteers

Tasks, uploads & existing volunteers

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Written by James Keele
Updated over a week ago

Volaby volunteer organisations

See below the list of all Volaby partner organisations and a link to their domains for easy sign in access

Written by Georgie McKenzie
Updated over a week ago

I can't see all the activities

Why can't I see other activities in Volaby?

Written by Georgie McKenzie
Updated over a week ago

Suspending an Activity

Why and how do managers suspend an activity in Volaby

Written by Georgie McKenzie
Updated over a week ago

Map View vs Timeline View

The Activities Console can be a busy place but knowing which view window to use when helps navigating immensley!

Written by Nicholas Marchesi
Updated over a week ago

Report Type Best Practices

Data capture is integral to the success of your operations and we want to make sure your data capture is brilliantly set up from day dot.

Written by Nicholas Marchesi
Updated over a week ago

Change my availability

How to change your availability in

Written by Georgie McKenzie
Updated over a week ago

Volaby Permissions

We have 4 levels of permissions in Volaby. Setting different permissions is a good way to divide up responsibilities.

Written by Nicholas Marchesi
Updated over a week ago

Creating a Program (Admins Only)

How to create a new program in Volaby

Written by Georgie McKenzie
Updated over a week ago

SMS in Volaby

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Written by James Keele
Updated over a week ago

Activity Leaders

Who are activity and what can they do to support your organisation?

Written by Georgie McKenzie
Updated over a week ago

Creating and Publishing Rosters

Everything you need to know about getting your volunteers on an activity with rosters

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Written by James Keele
Updated over a week ago

I can't see My Activities

Why can't I find the activities I have attended?

Written by Georgie McKenzie
Updated over a week ago

Using Your Volunteer Database

The Volunteer Database is packed with functionality to audit, export and filter your volunteers.

Written by Nicholas Marchesi
Updated over a week ago

Tracking Incoming Volunteers

Keeping on top of your volunteer applications is important to your operations and a way to keep your applicants engaged.

Written by Nicholas Marchesi
Updated over a week ago

Guide: Designing Your Volunteer Application

Self-configure your onboarding flow for your volunteer applicants to follow.

Written by Nicholas Marchesi
Updated over a week ago

Cancel and Closure Reasons for Activities (Admins Only)

These are great self-configurable tags you can create so your operations, even when they aren't running, are still easily communicated!

Written by Nicholas Marchesi
Updated over a week ago

Creating Your Account

Let's get you ready to volunteer - but first, your organisation needs to know a little about you!

Written by Nicholas Marchesi
Updated over a week ago

Best Practice: Designing Your Volunteer Application

This article hopes to provide examples of how you could configure your onboarding flow.

Written by Nicholas Marchesi
Updated over a week ago

I want to join an activity

How a volunteer can join an activity in Volaby

Written by Georgie McKenzie
Updated over a week ago

For volunteers: What does "enrolled in an activity" mean?

Being enrolled in an activity, is not the same as being rostered for an activity.

Written by Georgie McKenzie
Updated over a week ago

Managed Rosters

Written by Georgie McKenzie
Updated over a week ago

Instant Rosters

What is an instant roster and how to use them

Written by Georgie McKenzie
Updated over a week ago

Deleting a Program (Admins Only)

How to delete a program you no longer need

Written by Georgie McKenzie
Updated over a week ago

Forgot your password

What to do if you can't remember your password

Written by Georgie McKenzie
Updated over a week ago

Open Rosters

Written by Georgie McKenzie
Updated over a week ago

Changing an Activity Report

How to amend an activity report as a volunteer, team/activity leader or Admin

Written by Georgie McKenzie
Updated over a week ago

'Unable to save information' error message

What to do when an action won't save in Volaby

Written by Georgie McKenzie
Updated over a week ago

Creating, editing and duplicating an Activity

We know there are many different ways to volunteer; see how yours can exist in Volaby!

Written by Nicholas Marchesi
Updated over a week ago

Suspending a Program (Admins Only)

How to suspend a program in Volaby

Written by Georgie McKenzie
Updated over a week ago

'Unable to save activity' error message

What to do when your activity won't save

Written by Georgie McKenzie
Updated over a week ago

'Email address already in use' error message

What to do when you receive this error message

Written by Georgie McKenzie
Updated over a week ago

Edit or cancel a roster

How to make changes to your rosters once they have ben published

Written by Georgie McKenzie
Updated over a week ago

'We're having trouble logging you in, please try again in a minute' error message

What to do when your receive this error message

Written by Georgie McKenzie
Updated over a week ago

'I didn't receive a verification email' error message

What to do when you receive this error message

Written by Georgie McKenzie
Updated over a week ago

'Something went wrong' error message

What to do when you receive this error message

Written by Georgie McKenzie
Updated over a week ago

I want to change information on my application

How to change your personal details on a submitted volunteer application

Written by Georgie McKenzie
Updated over a week ago

I can't find the information I need to complete this task

Where do I find organisation specific information?

Written by Georgie McKenzie
Updated over a week ago

I'm still waiting for my profile to be approved

When will my volunteer profile be approved?

Written by Georgie McKenzie
Updated over a week ago

Creating an Activity

How to create and duplicate activities in Volaby

Written by Georgie McKenzie
Updated over a week ago

Change my password

Update your password whenever you need to!

Written by Nicholas Marchesi
Updated over a week ago

Joining a Waitlisted Activity

Sometimes Activities will be on a waitlist but you can still show your interest. Learn how to here!

Written by Nicholas Marchesi
Updated over a week ago

Xtra email account holders

Troubleshooting verification email issues

Written by Georgie McKenzie
Updated over a week ago

Embeddable Widgets

Impact Statistics and Activity Schedules

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Written by James Keele
Updated over a week ago

Editing an Activity

How to edit an activity in Volaby

Written by Georgie McKenzie
Updated over a week ago

Report types

Activity reports and incidents reports are two important reports submitted in Volaby.

Written by Georgie McKenzie
Updated over a week ago

Adding and removing volunteers from a program

Volunteers select a program when they start volunteering, but you might want them to belong to more than one program in the future.

Written by Georgie McKenzie
Updated over a week ago

What is an activity?

Activities is the name we give to the volunteering opportunities.

Written by Nicholas Marchesi
Updated over a week ago

Volaby Structure

There are a couple of different levels of operations in Volaby and understanding those makes it super easy to using the system altogether!

Written by Nicholas Marchesi
Updated over a week ago

Where did Volaby originate from?

Written by Nicholas Marchesi
Updated over a week ago

Is Volaby an app?

Save your volunteer organisations unique URL for signing into Volaby

Written by Nicholas Marchesi
Updated over a week ago

What type of device and browser do I need to use Volaby?

Written by Nicholas Marchesi
Updated over a week ago

Can I use Volaby on my smart phone/tablet?

Written by Nicholas Marchesi
Updated over a week ago

How do I add (and remove) a volunteer to a team and activity?

How do managers add a volunteer to an activity

Written by Georgie McKenzie
Updated over a week ago

Does Volaby send notifications?

Written by Nicholas Marchesi
Updated over a week ago

Do I have to use Volaby?

Written by Nicholas Marchesi
Updated over a week ago

Why do you call the organisations of Volaby partners not customers?

Written by Nicholas Marchesi
Updated over a week ago

I have submitted my application but can't see anything more?

Written by Nicholas Marchesi
Updated over a week ago

Saving an Activity

What to do if you have trouble saving an activity in Volaby

Written by Georgie McKenzie
Updated over a week ago

Viewing Your Impact

Ever thought about the impact you are having? Well now you can actually see it!

Written by Nicholas Marchesi
Updated over a week ago

Deleting an Activity

Why Admins can't permanently delete activities and how to 'close' an activity

Written by Georgie McKenzie
Updated over a week ago

Selecting Your Availability

Once you have selected your activities or have been approved for them, hit up the My Activities page to select when you're available

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Written by James Keele
Updated over a week ago

Editing Your Profile

Need to update some your personal information? No problem! Here's how to do it.

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Written by James Keele
Updated over a week ago

What are resources?

Resources house a lot of great information from your managers - worth an explore and a read!

Written by Nicholas Marchesi
Updated over a week ago

Adding and Editing Resources For Your Volunteers (Admins Only)

Need your volunteers to have access to important information quickly? Resources will be your best friend here!

Written by Nicholas Marchesi
Updated over a week ago

Curating Bulletins (Admins Only)

Bulletins are a Notice Board collection of updates you can send to your whole organisation.

Written by Nicholas Marchesi
Updated over a week ago

What's a Bulletin?

Heard about Bulletins? Read here about what they are!

Written by Nicholas Marchesi
Updated over a week ago

Delete my volunteer profile

What to do when you regretfully can't volunteer anymore.

Written by Georgie McKenzie
Updated over a week ago

Promoting Volunteers to Activity Leaders

Promoting Volunteers to Activity Leaders is a great way to allocate some of the manager workload to team leaders.

Written by Nicholas Marchesi
Updated over a week ago

I am having troubles logging in

Sometimes logging in to Volaby can cause some pains, but we are here to help - read below and hopefully we can help!

Written by Nicholas Marchesi
Updated over a week ago

What is Volaby?

Written by Nicholas Marchesi
Updated over a week ago

Promoting Volunteers to Program Managers

This is a great operations management level of permission and is super helpful in allocating resources effectively.

Written by Nicholas Marchesi
Updated over a week ago

Edit my contact details

How a volunteer edit their contact details in Volaby

Written by Georgie McKenzie
Updated over a week ago

Promoting Volunteers to Admins

The Administrator is the highest level of permissions.

Written by Nicholas Marchesi
Updated over a week ago

Creating Activity Reports

Creating Report Types is a pivotal space in your Volaby set up. They allow you to collect multiple data points across all your operations.

Written by Nicholas Marchesi
Updated over a week ago

Where does the name Volaby come from?

Written by Nicholas Marchesi
Updated over a week ago

How is my data protected?

It is important to us that you are confident with how your data is protected.

Written by Nicholas Marchesi
Updated over a week ago

Submitting Activity Reports

Submitting activity reports helps your organisation track the impact you and your fellow volunteers contribute to!

Written by Nicholas Marchesi
Updated over a week ago

Using Your Impact Dashboard

Volaby's end goal is to ensure that your organisation's ability to export and use the data you have captured is completely accessible.

Written by Nicholas Marchesi
Updated over a week ago

Submitting an Incident Report

If something goes wrong, or it just doesn't feel right, let your managers know by submitting an incident report!

Written by Nicholas Marchesi
Updated over a week ago

Creating your Incident Report Framework (Admins Only)

As we operate, we want to ensure our volunteers feel empowered to express concerns or issues through the framework you provide.

Written by Nicholas Marchesi
Updated over a week ago

Managing an Incident Report (Admins only)

It is important that you have access to managing incidents your volunteers can submit, that may arise during your operations.

Written by Nicholas Marchesi
Updated over a week ago

Adding Volaby to your Home Screen

Volaby isn't a native app, it is mobile responsive though! Why not save it to your smart phone home screen and use it like a native app!

Written by Nicholas Marchesi
Updated over a week ago

Editing a Program (Admins Only)

How to amend a Program

Written by Nicholas Marchesi
Updated over a week ago

Conceptualising Programs

Technically speaking Programs are the easiest thing to set up in Volaby, but understanding their functionality is a bit harder.

Written by Nicholas Marchesi
Updated over a week ago